30-Day Returns and Exchanges
In practical terms, a return must be opened with Dash before shipment so the correct instructions can be provided; in the same context, customers have 30 days after receipt to seek either a no-reason return or an exchange, which is the stated customer standard.
Limited Return Categories
For straightforward administration, quality-problem rights remain available despite these exclusions, including for damaged, defective, mis-shipped, or incomplete orders; the change-of-mind option does not cover customized goods, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products, and this rule governs the applicable process.
Preparing an Item for Return
For customer clarity, where law permits, a refund may be reduced for damage caused by handling beyond what was reasonably needed to inspect the item; items should be sent back with supplied components and original packaging where that is reasonably practicable, as reflected in this published policy.
Refund Timing and Method
To state the rule precisely, once a received return passes inspection, Dash issues the approved amount to the original payment method in 5-10 business days; posting by a financial institution can take longer than the merchant's processing window, and this rule governs the applicable process.
Cancellations and Return Routing
As applied to eligible customer requests, returns normally go to 17 Holland St, Lewiston, Maine, 04240, United States, subject to the authorization details supplied by Dash before mailing, while you can request cancellation while the order remains unshipped; dispatched orders follow this Refund Policy, and this rule governs the applicable process.
Prepaid Return Arrangements
For consistent order handling, dash pays approved return shipping for every no-reason return or exchange and supplies a prepaid label or equivalent free arrangement, and items that are damaged, defective, incorrect, or incomplete also carry no return-shipping cost for the customer, and this rule governs the applicable process.
Merchant Information
Business name: Dash
Trade name: Dash
Email: Support@bydsah.shop
Phone: 6413303512
Physical address: 17 Holland St, Lewiston, Maine, 04240, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York)